Residents happier than ever with Slough environmental and transport services
Slough residents are more satisfied with the council’s environmental and transport services than ever before – a recent comprehensive survey has found.
The best value performance indicator survey – carried out across the country every three years – showed that, in Slough:
# 82 percent of residents are satisfied with the refuse collection service – up seven percent from 2003
# 64 percent of residents are satisfied that the council has kept land clear of litter and rubbish – up 23 percent from 2003
# 81 percent of residents are satisfied with the local tip – up 12 percent from 2003
# 51 percent of residents are satisfied with the provision of public transport information – up 10 percent from 2003; and
# 57 percent of residents are satisfied with the local bus service – up 14 percent from 2003.
New litter barrows - part of the improved street cleaning serviceDenise Alder, director of the green and built environment, said: “Since 2003 and by working with Slough Accord we have created a more flexible service, particularly with the street cleaning service, that responds to the needs of local people and areas.
“I am very pleased to see that residents have noted the differences and are more satisfied with our work as a result.”
She added: “Local transport services are also very important to Slough’s residents and visitors and we intend to continue to improve the information and service we provide in this area.”
Councillor John Edwards, commissioner for public protection said: “It is extremely pleasing to find out that our hard work and commitment to improving environmental services in Slough has been recognised by our residents.
“Residents are the council’s most important audience and this survey is a barometer of how well the council is performing in key areas.
“I believe there is nothing more key to how residents and visitors feel about Slough than the condition of the streets – so it is particularly gratifying that our focus on preventing litter and improving street cleaning has resulted in more residents than ever being satisfied with the service.”
Slough Borough Council